Terms of Use
Last updated 2026-10-26 · seeded from the synthesys.io Terms & Conditions (in effect August 3rd, 2023)
1. Welcome and acceptance
Welcome to Synthesys! These terms and conditions outline the rules and regulations for the use of Nooveau Media Ltd’s Website, located at https://synthesys.io, and of the Synthesys application.
By creating a Synthesys account you accept these Terms of Use and the Privacy Policy. Creating an account is how you agree; simply visiting the site does not bind you.
Do not create an account, and do not continue to use Synthesys, if you do not agree to all of the terms and conditions stated on this page.
2. Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person logging on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Nooveau Media Ltd. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, the laws of England and Wales. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.
4. License
Unless otherwise stated, Nooveau Media Ltd and/or its licensors own the intellectual property rights for all material on Synthesys. All intellectual property rights are reserved. You may access this from Synthesys for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Synthesys
- Sell, rent or sub-license material from Synthesys
- Reproduce, duplicate or copy material from Synthesys
- Redistribute content from Synthesys
This Agreement shall begin on the date hereof.
5. Your content and comments
The content produced by the customer will be proprietary information owned by the customer and there will not be any copyright claims made by Nooveau Media Ltd on the content that the customer creates using Synthesys AI Apps, nor will it make any attempts to share the content created by the customer with any third party without prior consent from the customer.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Nooveau Media Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Nooveau Media Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Nooveau Media Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Nooveau Media Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
6. Likeness & voice consent
You may only upload, record or otherwise provide a face, body or voice (a “likeness”) that is your own, or that belongs to a person who has given you their explicit, informed permission for Synthesys to process it and to create a digital twin or voice clone from it. You must be able to show that permission if we ask for it.
The same applies when you use the AI tools in Synthesys to edit, replace or generate a real person's face, voice or likeness, including when you edit a video with AI: you must have the consent of every identifiable person whose face, voice or likeness you edit, replace or generate, and you may not use these tools to impersonate anyone or to deceive anyone about who appears in a video or what they said or did.
You must be at least 18 years old to create a digital twin or voice clone, and you may not create a twin or clone of any person under 18.
When you create a twin or voice clone we ask for, and record, your explicit consent together with the version of these Terms you accepted at that moment. Synthesys may refuse to create, and may remove, any twin or voice clone at its discretion — including following a complaint from a person who says they are depicted — and may suspend the account that created it.
A twin or voice clone belongs to the account it was created in, and everyone who works in that account can use it — including the account's team, if it has one (see Team workspaces). Only create one in a team if the person depicted agreed to the team using it.
If you believe a twin or voice clone on Synthesys uses your likeness without your permission, write to support@synthesys.io.
7. Prohibited uses
You may not use Synthesys, or anything you create with it, to:
- impersonate a real person without their consent, or present synthetic media as a genuine recording of a real person;
- create deceptive deepfakes — content designed to make viewers believe someone said or did something they did not;
- create sexual or sexually explicit content, or any content that sexualises a person without their consent;
- create any content depicting minors in a sexual, abusive or exploitative way, or clone the likeness of a person under 18;
- manipulate elections or political processes, including fabricated statements attributed to candidates or officials;
- commit or facilitate fraud, scams, phishing or identity theft;
- harass, bully, threaten, defame or intimidate any person or group;
- create content that is unlawful where you publish it, that infringes intellectual-property or privacy rights, or that incites violence or hatred.
We may remove content, refuse generations and suspend or terminate accounts that breach this section, with or without notice.
8. AI-generated output
Content generated with Synthesys is produced by automated systems. It may be inaccurate, incomplete, biased or unsuitable for your purpose, and it may resemble content generated for other users. Review everything before you rely on it or publish it.
You are solely responsible for the content you create and publish with Synthesys, for the claims it makes, and for complying with any labelling or disclosure the law requires where you publish it — for example transparency rules for AI-generated or manipulated media, such as those under the EU Artificial Intelligence Act.
9. Credits & refunds
Synthesys is paid for with credits, bought as credit packs or included in a subscription. Credits are consumed when a generation is delivered to you; a generation that fails on our side is not charged.
Because generated content is delivered to you immediately, by purchasing credits and requesting a generation you expressly request immediate performance and acknowledge that you lose any statutory right of withdrawal — including the 14-day right under EU consumer law — once delivery has begun.
Nooveau Media Ltd reserves the right to periodically revise the pricing of its products. Prices are subject to change without prior notice. Customers will be informed of any changes in pricing before making a purchase. By using our services or purchasing our products, you acknowledge and agree that Nooveau Media Ltd may modify prices at its discretion. Existing customers who have an active subscription will be locked in at the prices they initially purchased the product for, unless they cancel their subscription. Nooveau Media Ltd will not alter the prices for existing subscribers during the term of their active subscription, except in cases where the subscriber cancels and then resubscribes to the service.
10. Credit allocation, fair use and resource management
The number of credits required to use any individual tool, model, or generation type on Synthesys AI Studio may be adjusted at any time at our discretion. Credit costs per tool reflect a combination of factors including underlying infrastructure and third-party model costs, feature demand, processing intensity, and the relative value each tool delivers to users. As new models are introduced, existing ones are upgraded, or market conditions change, we may increase or decrease the credits consumed per generation accordingly. Where reasonably practicable, material changes to credit allocation will be communicated in advance via our website or in-app notifications. Adjustments take effect from the date they are published and apply only to subsequent credit usage — previously generated content is not affected, and credits already consumed will not be recalculated.
To maintain optimal performance for all users, Synthesys AI Studio manages resources dynamically across all services. Daily generation limits apply to all plans, including unlimited Business plans, unless custom terms are negotiated with our team.
Adaptive Processing: During high-demand periods, generation speeds and concurrent requests may be temporarily adjusted to ensure consistent performance across the platform. Platform Optimization: Processing capacity dynamically scales based on system load to deliver reliable service for all users.
When usage thresholds are reached, processing speeds may be reduced or temporarily queued based on current demand. This approach ensures a seamless experience for the entire community while maintaining platform quality and sustainability. Fair usage terms are subject to change as needed.
11. Affiliate program and earned credits
Synthesys runs two programs that reward you for telling people about us. Both use the same link name, which you pick once.
The affiliate program pays cash: a share of the plan payments made by customers you bring. It has its own terms, the Affiliate Program Terms, which you accept when you join from the Affiliate program page in your account. If those terms and these Terms of Use conflict on anything about the affiliate program, the Affiliate Program Terms apply. Joining is optional and does not change how you use Synthesys.
Earned credits are the credits you receive on the Earn page for tasks such as a public post with your link, a link from your website, or a review. They are added to your top-up credit balance and are used like any other credits. Earned credits have no cash value. They cannot be exchanged for money, sold or moved to another account, and they are not refundable.
A post made for credits is advertising, so it must say so (for example “#ad”), be public, and carry your link. A review must be your honest opinion and follow the review site’s own rules. We check each claim and may refuse one. If a post is removed, or a claim turns out not to meet these rules, we take back the credits from that claim that you have not yet spent.
We may change the rewards on the Earn page, or end it, at any time. Credits already granted stay in your account unless we take them back as described above. Creating extra accounts, buying engagement or other abuse of either program can lead us to remove credits, close your affiliate account, and suspend your Synthesys account.
12. Termination & account deletion
You may stop using Synthesys at any time. To delete your account — together with the twins, voice clones, uploads and projects stored in it — email support@synthesys.io from the address on the account. We will confirm by email.
We may suspend or terminate an account that breaches these Terms, that is used for a prohibited purpose, or where we are required to by law. Sections that by their nature should survive termination (ownership, liability, disputes) survive it.
13. Team workspaces
On plans that include seats, the account holder (the “owner”) can invite other people to work in their account as a team. Members create and publish with the account’s tools and share its credits. Viewers can see the team’s work but cannot create or change anything, and do not take a seat. How many seats a plan includes is shown when you choose it.
Everything made or added in a team belongs to the owner's account: projects and videos, brand kits, uploads, characters, digital twins, voice clones, connected social accounts and credits. The owner's subscription and billing cover the team, and only the owner can change the plan, buy credits, connect social accounts or manage the team.
The owner is responsible for the people they invite and for how the team uses Synthesys. Everyone in a team uses their own Synthesys account to do so and is bound by these Terms.
The owner can change a teammate's role, pause them or remove them at any time. A teammate who is removed loses access to the team at once but keeps their own account; what they made in the team stays with the team. If the owner's plan changes to one with fewer seats, is cancelled or is not renewed, the most recently added Members are paused — not deleted — until there is room again.
14. Publishing to YouTube
Synthesys can publish your videos to a YouTube channel you connect, using YouTube API Services. By publishing to YouTube through Synthesys you agree to be bound by the YouTube Terms of Service. How we handle your YouTube data is set out in the Privacy Policy.
15. Hyperlinking to our content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses;
- System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law and consulting firms;
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Nooveau Media Ltd; and (d) the link is in the context of general resource information.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Nooveau Media Ltd (support@synthesys.io). Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Nooveau Media Ltd’s logo or other artwork will be allowed for linking absent a trademark license agreement.
iFrames: Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
16. Content liability and reservation of rights
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims arising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to do so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
17. Disclaimer
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law;
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
18. Your privacy
Please read the Privacy Policy. It explains what we collect, how face and voice data are handled, and how to exercise your rights.
19. Contact
Questions about these Terms: support@synthesys.io.
Nooveau Media Ltd — 111 Watling Gate 1, 297-303 Edgware Road, London, NW9 6NB.